This policy sets out how RedBook Inspect and group companies within the carsales Network (see list here) collect, use, disclose and manage your personal information.
RedBook Inspect and privacy
RedBook Inspect respects the importance of your privacy and is bound by the Privacy Act (1988) (Cth) including the Australian Privacy Principles (APPs) and applicable privacy regulations. RedBook Inspect and the carsales Network are committed to protecting your privacy when managing your personal information and have policies and procedures to ensure that personal information is handled in accordance with the Privacy Act and the APPs.
What personal information is collected?
Personal information collected by RedBook Inspect will depend upon the circumstances of collection and on the services that we are providing to you and may include:
Please note that any records and content provided in hard copy format may be stored and scanned electronically by RedBook Inspect.
RedBook Inspect and the carsales Network do not collect sensitive information as defined in the Privacy Act, such as racial or ethnicity information, political opinions or associations, criminal records (save where provided by law enforcement authorities) or health information. However, subject to obtaining your prior consent, RedBook Inspect may collect sensitive information from you in the course of considering an application for employment.
How is personal information collected?
RedBook Inspect collects personal information in a number of ways, including:
How is personal information used?
More specifically, your personal information may be used for the following purposes:
How is personal information disclosed?
RedBook Inspect may disclose personal information to individuals and organisations other than RedBook Inspect. The organisations to which we may disclose personal information include:
Where RedBook Inspect discloses your personal information to a data service provider, RedBook Inspect will take all reasonable steps to ensure those data service providers comply at all times with the Privacy Act and APPs.
Maintaining personal information quality
RedBook Inspect strives to maintain accurate and up-to-date records. To facilitate this, please let us know if any of your details change. We may verify the accuracy of personal information we hold against information about you held by a third party. You may update certain personal information by contacting us by email at firstname.lastname@example.org.
RedBook Inspect may destroy or de-identify personal information once the information is no longer deemed required by the business.
How to access your personal information
You generally have a right to access your personal information, subject to a few exceptions provided by law. If you wish to access your personal information please contact us by email at email@example.com. Please remember to provide as much detail as you can as this will help us to find the information. Generally, there will be no charge for this service, however you may be required to verify your identity before any information is released to you. Depending on the volume, type or method of access to the information you request, RedBook Inspect may charge you some fees, however these will not be excessive and will not apply to the making of the request. Please note that, depending on the volume or nature of the information required, it may take a number of days to fulfil the request.
About security and personal Information
RedBook Inspect and the carsales Network take reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure. Your personal information may be stored in hard copy documents, but is generally stored electronically on RedBook Inspect’s systems. When making any purchase from RedBook Inspect via a RedBook Inspect Website, your financial details are passed through a secure server using 128-bit SSL (secure sockets layer) encryption technology.
Transfer of personal information outside of Australia
Dealing with RedBook Inspect anonymously
You may deal with RedBook Inspect anonymously by using a pseudonym, unless RedBook Inspect is required or authorised by law to deal only with an identified person, or it is impracticable for us to respond to you if you have not identified yourself.
What if you don't provide personal information?
If you choose not to provide personal information when requested, RedBook Inspect may not be able to provide you with the full range of RedBook Inspect services.
When accessing a RedBook Inspect Website from a mobile device, we may request permission to collect your location from your device via the permission system used by your mobile operating system. If you consent to the collection of this information, you can later disable it by changing the location setting on your mobile device. However, this may limit your ability to use certain features of our services.
RedBook Inspect, Linked Sites and cookies
What if I have a problem?
If you have a problem, complaint, want to change your personal information or just wish to enquire about privacy please contact us.
Location and Postal Address:
449 Punt road, Cremorne, VIC 3121
Attention: Privacy Officer
The carsales Network treats complaints relating to privacy extremely seriously. If you submit a concern or complaint, we will endeavour to deal with it comprehensively and reach an outcome with which all parties are satisfied. If you are not satisfied with our response to your complaint (after providing us with a reasonable time to respond) or would like further information about privacy in Australia, then we suggest that you contact the Office of the Australian Information Commissioner’s website.
How this policy changes
This policy may change over time. All changes will be published on this website.
Version 5 (June 2020)
1 in 6 carshave outstanding finance
1 in 16 carshave been recorded as a write off
1%have evidence of an odometer discrepancy
every 9 minutesa vehicle in Australia is stolen
A pre-purchase inspection includes a mobile inspection, a digital report that includes road tests, photos and a CarFacts history report.
Inspections can take anywhere from 1 to 3 hours depending on the type, age and condition of the vehicle.
Yes, RedBook Inspect is a mobile inspection service. Inspectors will conduct the inspection at a home, work place or car dealership. When booking the inspection you’ll need to specify the vehicle location, by submitting this location you confirm that the vehicle owner has consented to you providing their details to RedBook Inspect for the purposes of being contacted by an inspector to conduct a vehicle inspection of their vehicle.
It is not necessary for you to be present during the inspection; however you are welcome to attend.
The inspection is aimed to be complete within 2 business days of the booking; however this is subject to change depending on the location of the vehicle and the vehicle owner’s availability. The inspection report will be delivered within 24 hours of the inspection being completed. For more information please refer to the terms & conditions.
All inspectors are fully qualified mechanics with specialist experience conducting vehicle inspections.
No, currently the only service being provided is a pre-purchase vehicle inspection.